Privacy Policy
Heart Restart respects your privacy and is committed to protecting the personal information we collect and handle. This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you interact with our business, attend our CPR and First Aid training courses, or use our website.
This Privacy Policy has been prepared in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Information We Collect
We may collect personal information that is necessary for us to provide our CPR and First Aid training services, manage enquiries, process enrolments and maintain appropriate training records.
The types of personal information we may collect include:
Full name;
Date of birth;
Contact details including phone number, email address and postal address;
Identification information where required;
Employer or organisation details;
Course enrolment information;
Training participation, assessment and completion records;
Certification information, including CPR and First Aid certificate details;
Payment and transaction information;
Unique Student Identifier (USI) information where required;
Any information you provide when communicating with us.
In some circumstances, we may collect sensitive information where necessary to provide training services, such as health information relevant to participation in training activities or assessment requirements. We will only collect sensitive information where permitted by law and where necessary for our services.
How We Collect Personal Information
We generally collect personal information directly from you, including when you:
Complete an online enquiry or enrolment form;
Register for a CPR or First Aid course;
Contact us by phone, email or social media;
Make a payment;
Attend a training session;
Provide information during training activities or assessments.
We may also receive information from organisations that arrange training on your behalf, such as employers, community organisations or other authorised parties.
Use of Personal Information
Heart Restart uses personal information for purposes including:
Providing CPR and First Aid training services;
Processing course enrolments and payments;
Communicating course information, reminders and updates;
Issuing certificates and maintaining training records;
Responding to enquiries and providing customer support;
Improving our courses, services and website;
Meeting legal and regulatory obligations;
Maintaining business records;
Sending information about upcoming courses, renewals or services where permitted and where you have provided consent.
We do not sell, rent or trade personal information to third parties.
Website Information and Online Activity
When you visit our website, we may collect certain information about your activity. This may include:
Your IP address;
Browser type and device information;
Operating system;
Pages visited and time spent on our website;
Date and time of visits;
How you accessed our website;
Information submitted through online forms.
We may use this information to understand how visitors use our website, improve website functionality, monitor performance and enhance user experience.
We may use website analytics services, such as Google Analytics or similar services, which may collect information about website usage through cookies and similar technologies.
Cookies
Our website may use cookies. Cookies are small data files stored on your device that help websites remember preferences and analyse website traffic.
Cookies may be used to:
Improve website functionality;
Understand visitor behaviour;
Measure website performance;
Provide a better user experience.
You can adjust your browser settings to disable cookies or notify you when cookies are being used. However, disabling cookies may affect some website features.
Disclosure of Personal Information
We may disclose personal information where necessary to provide our services or meet legal obligations.
This may include sharing information with:
Training partners or authorised organisations arranging training;
Employers where training has been arranged by an employer and appropriate consent has been provided;
Service providers who assist us with website hosting, payment processing, administration or business operations;
Government agencies or regulatory bodies where required by law;
Other parties where you have provided consent.
We take reasonable steps to ensure third parties who handle personal information on our behalf protect that information appropriately.
Payment Information
Payments may be processed through secure third-party payment providers. Heart Restart does not store complete credit card details. Payment providers manage payment information in accordance with their own privacy and security policies.
Storage and Security of Personal Information
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.
Personal information may be stored electronically through secure systems and may include cloud-based services used for business administration, training management and communication.
We retain personal information only for as long as required for business purposes, legal obligations, training requirements and record-keeping purposes.
Access and Correction of Personal Information
You may request access to the personal information we hold about you or request corrections if you believe your information is inaccurate, incomplete or outdated.
To make a request, please contact us using the details provided below. We will respond to requests within a reasonable timeframe and in accordance with applicable privacy laws.
Marketing Communications
From time to time, Heart Restart may contact you with information about courses, CPR renewal reminders, services or business updates.
You may opt out of receiving marketing communications at any time by contacting us or using the unsubscribe option included in electronic communications.
External Links
Our website may contain links to external websites. Heart Restart is not responsible for the privacy practices, content or security of external websites. We encourage you to review the privacy policies of any websites you visit.
Changes to This Privacy Policy
Heart Restart may update this Privacy Policy from time to time to reflect changes to our business practices, legal requirements or services.
The current version of our Privacy Policy will be available on our website. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy, wish to access your personal information, or have a privacy concern, please contact:
Heart Restart
Email: contact@heartrestart.com.au
Phone: 0420 307 560
We will endeavour to respond to privacy enquiries and resolve concerns in a timely manner.