Your First Aid Training Questions Answered
Everything you need to know before joining Heart Restart
1
Why choose Heart Restart First Aid Training?
At Heart Restart, we believe First Aid training should be more than completing a certificate — it should build the confidence to respond when someone needs help.
Our courses combine expert instruction, realistic emergency scenarios and hands-on practice, allowing participants to develop practical skills they can use in real-life situations.
Whether you are training for your workplace, career requirements or personal confidence, our goal is to help you feel prepared, capable and supported.
Our courses combine expert instruction, realistic emergency scenarios and hands-on practice, allowing participants to develop practical skills they can use in real-life situations.
Whether you are training for your workplace, career requirements or personal confidence, our goal is to help you feel prepared, capable and supported.
2
Do I need previous First Aid experience?
No. Our courses are designed for complete beginners as well as participants renewing their qualifications.
Our trainers guide you through every skill step-by-step with demonstrations, coaching and practical support.
Our trainers guide you through every skill step-by-step with demonstrations, coaching and practical support.
3
Which First Aid course is right for me?
The right course depends on your workplace, industry and requirements.
HLTAID009 – Provide Cardiopulmonary Resuscitation (CPR)
Ideal for CPR certification and annual CPR renewal.
HLTAID011 – Provide First Aid
A comprehensive course covering CPR and essential first aid skills.
HLTAID012 – Provide First Aid in an Education and Care Setting
Designed specifically for educators and childcare professionals.
If you are unsure, our team can help you select the correct course.
HLTAID009 – Provide Cardiopulmonary Resuscitation (CPR)
Ideal for CPR certification and annual CPR renewal.
HLTAID011 – Provide First Aid
A comprehensive course covering CPR and essential first aid skills.
HLTAID012 – Provide First Aid in an Education and Care Setting
Designed specifically for educators and childcare professionals.
If you are unsure, our team can help you select the correct course.
Alternatively, take our course finder quiz
4
Are your courses nationally recognised?
Yes. Our nationally recognised courses are delivered and assessed in partnership with a Registered Training Organisation (RTO).
Successful participants receive a nationally recognised Statement of Attainment listing their completed units of competency.
Successful participants receive a nationally recognised Statement of Attainment listing their completed units of competency.
5
How long does First Aid training take?
Course duration depends on the qualification and delivery method.
CPR (HLTAID009): Approximately 2–3 hours.
First Aid (HLTAID011): Approximately 5–7 hours.
Education and Care First Aid (HLTAID012): Usually a full-day program.
Some courses include online pre-course learning before attending practical training.
CPR (HLTAID009): Approximately 2–3 hours.
First Aid (HLTAID011): Approximately 5–7 hours.
Education and Care First Aid (HLTAID012): Usually a full-day program.
Some courses include online pre-course learning before attending practical training.
6
Will I receive a certificate after completing the course?
Yes. Once you successfully complete all required learning and assessment activities, you will receive an electronic Statement of Attainment.
Certificates are issued through the Registered Training Organisation after competency has been confirmed.
Certificates are issued through the Registered Training Organisation after competency has been confirmed.
7
How long are CPR and First Aid certificates current?
While Statements of Attainment do not expire, industry guidelines recommend regular refresher training to maintain skills, confidence and workplace readiness.
CPR: Recommended renewal every 12 months.
First Aid: Recommended renewal every 3 years.
Many workplaces use these recommended renewal periods to maintain compliance and ensure staff remain prepared for emergencies.
CPR: Recommended renewal every 12 months.
First Aid: Recommended renewal every 3 years.
Many workplaces use these recommended renewal periods to maintain compliance and ensure staff remain prepared for emergencies.
8
Is there a practical assessment?
Yes. Nationally recognised First Aid courses require participants to demonstrate practical skills and knowledge.
Assessments may include CPR, AED use, recovery position, emergency response procedures and simulated first aid scenarios.
Assessments may include CPR, AED use, recovery position, emergency response procedures and simulated first aid scenarios.
Our trainers provide guidance and support throughout the course to help you confidently demonstrate competency.
9
Can Heart Restart train our workplace team?
Yes. Heart Restart provides workplace First Aid training for businesses, healthcare providers, community organisations and industry groups.
Training can be delivered at your workplace or at a Heart Restart training venue.
Training can be delivered at your workplace or at a Heart Restart training venue.
Training can be tailored around your industry requirements, workplace environment and team needs.
10
What happens if I have difficulty with the assessment?
Our goal is to support every participant to successfully complete their training.
If you require additional support, your trainer will provide feedback, coaching and opportunities to demonstrate the required skills again in accordance with training requirements.
If you require additional support, your trainer will provide feedback, coaching and opportunities to demonstrate the required skills again in accordance with training requirements.
Our supportive approach helps participants feel prepared and confident throughout their learning journey.