ABOUT US
Our Vision:
A world where every individual is equipped with life-saving skills, fostering a culture of preparedness that makes our communities safer and united in the face of adversity.
Our Mission:
Stemming from a background in paediatric care and passion for empowering parents and caregivers, our mission extends to providing life-saving training to all members of the community.
At Heart Restart, we are dedicated to:
Empowering parents and caregivers | Providing parents and caregivers
with the skills necessary to confidently handle emergency situations involving childrenBuilding safer communities | Ensuring all community members and businesses are equipped with the knowledge and tools to respond
effectively in any emergencyDelivering expert-led training | Offering high-quality training based
on the latest guidelines and led by experienced professionalsSupporting local partnerships | Collaborating with healthcare services, schools, child-care centres and other community organisations to offer tailored training programs.
Say Hello to your Instructor:
Meet the Team
At Heart Restart, our team is made up of passionate, highly qualified first aid and CPR trainers dedicated to empowering people with the skills to save lives. Each of us brings real-world experience from healthcare, emergency response, and education, ensuring you receive training that is practical, engaging, and confidence-building. We pride ourselves on creating a supportive learning environment where everyone—from complete beginners to experienced professionals—can develop the knowledge and skills to respond in an emergency. Our unique inclusion of simulation-based training helps solidify your skills by placing you in realistic, hands-on scenarios. This approach not only boosts your confidence but also ensures you’re prepared to act quickly and effectively when it matters most.
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Founder/Director
BNurs, PGDip Paed Crit Care, MANP, Cert IV TAEJenny Hough is a highly respected Paediatric Intensive Care Nurse with over 30 years at the Royal Children’s Hospital (RCH) in Melbourne, including 25 years in the Paediatric ICU and the Paediatric Infant Perinatal Emergency Retrieval (PIPER) service. Her extensive experience spans critical care, emergency retrieval, and education, with a career shaped by her rural upbringing and passion for improving access to life-saving skills.
A leader in resuscitation education, Jenny has developed and implemented the hospital’s Basic Life Support (BLS), Advanced Paediatric Resuscitation (APR), and Parental CPR programs, equipping both healthcare professionals and families with vital emergency skills. In her current role as a Clinical Nurse Consultant in Simulation and Nursing & Medical Education, she focuses on preparing individuals to manage paediatric and adult emergencies through hands-on, scenario-based training.
Jenny has also contributed to innovative care models, such as initiating the Homecare program for ventilated and high-needs children, and has delivered resuscitation training internationally, including in the Solomon Islands. Outside of work, she enjoys golf, travel, and spending time with family and friends.
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B.SC, MNSc. (ongoing)
Ella is a Master of Nursing Science student at the University of Melbourne with a strong academic foundation in health and is passionate in education. She completed a Bachelor of Science, majoring in Human Physiological Sciences, and is now preparing to bring her clinical knowledge and hands-on experience to Heart Restart.Ella has worked at The Royal Children’s Hospital Melbourne since 2020 across multiple departments.
Gaining experience working in high intensity environments, she has developed a calm and confident approach to communication, empathy, and clinical systems, skills she looks forward to bringing into her future educator role.
Outside the hospital, Ella has worked extensively with children and families through babysitting, nannying, and coaching netball and volleyball at both club and school levels. These experiences have helped her build strong communication skills and a clear, supportive teaching style that will be central to her work within Heart Restart.
With a deep understanding of emergency care and a passion for empowering others, Ella is excited to help make CPR and first aid education accessible, practical and confidence-building for all.
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Trainer/Design DirectorB.SC, BBiomedSc(Hons)
Caleb holds a Bachelor of Science majoring in physiology and Bachelor of Biomedicine (Degree with Honours) in enteric neuroscience which he completed at The University of Melbourne. He is currently undertaking a Master of Cancer Sciences with aspirations of pursuing a career in cancer research and medical oncology.
Caleb’s professional background includes working as a Family Healthcare Support Worker at the Royal Children’s Hospital and his ongoing role at the Children’s Private Medical Group, reflecting his deep passion for paediatric healthcare. Having additionally completed his Certificate IV in Training and Assessment, Caleb possesses the necessary qualifications and experience to deliver high-quality CPR and First Aid training. Caleb’s goal is to make life-saving skills accessible and engaging to empower safety within his local community.
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Charlotte – Critical Care Registered Nurse & CPR/First Aid Trainer
Charlotte is a Critical Care Registered Nurse currently working in the Intensive Care Unit at the Royal Melbourne Hospital. She completed her Bachelor of Nursing at the Australian Catholic University, followed by a Postgraduate Certificate in Intensive Care Nursing at Deakin University.
With extensive experience in acute clinical settings and advanced training in emergency response, Charlotte is dedicated to providing exceptional care during some of the most challenging moments for patients and families. Her passion for high-quality, evidence-based care drives her to share her knowledge and skills with the wider community.
Through Heart Restart, Charlotte brings her frontline expertise to CPR and first aid training. She thrives on empowering others with the confidence and ability to act in emergencies—skills that can truly save lives.
He has broad experience with business structuring, strategic business planning together with cash flow strategies. He also keeps an eye on the compliance and lodgement tasks of Heart Restart.
Without a strong financial and administrative base, no business will be successful.
Outside of work Jason is a keen golfer, he enjoys the AFL and loves spending time with family and friends.
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BBS, CPA, CA, Chief Financial Officer/Business Manager
Jason is a member of the Institute of Chartered Accountants, a registered Tax Agent and boasts in excess of 20 years of experience assisting business operations.
By understanding the challenges and opportunities facing businesses, Jason is able to provide long-term strategies for success.
He has broad experience with business structuring, strategic business planning together with cash flow strategies. He also keeps an eye on the compliance and lodgement tasks of Heart Restart.
Without a strong financial and administrative base, no business will be successful.
Outside of work Jason is a keen golfer, he enjoys the AFL and loves spending time with family and friends.
Contact us
Interested in working together? Fill out some info and we will be in touch shortly. We can’t wait to hear from you!